Satisfaction Guaranteed

November 6, 2013

Why is employee job satisfaction important to you? How do you ensure your workers love what they do?

Many managers make the mistake of overlooking employee job satisfaction when assessing how to make their company as productive and profitable as possible. The key insight to remember is: satisfied employees are more productive and productive employees are more satisfied.

Keeping your workers satisfied reduces company costs by lowering rates of turnover, absenteeism, tardiness and theft. Satisfied employees enjoy their jobs and this reflects in their interaction with customers. There is a positive correlation between employee satisfaction and both customer satisfaction and loyalty. Dissatisfied workers are more likely to unionize, abuse company resources and withdraw.

Here are a few recommendations for increasing your employee job satisfaction.

Change it up

Focus on the intrinsic parts of your employees’ jobs. You want work to be challenging and interesting. Allow employees to rotate various tasks around the office. Minor alterations to routine keep workers’ interest stimulated and the sharing of responsibility gives an impression of equity that also increases job satisfaction.

Knowledge enlargement

Constantly provide your workers with the opportunity to learn new things on the job. Schedule enjoyable and beneficial seminars, plan exciting staff retreats and have resource materials available for employees looking to acquire new information or skills.

Listen & Engage

Perceived Organizational Support (POS) is the degree to which employees believe the organization values their contribution and cares about their well-being. Involve employees in decision-making, regularly offer support and voice appreciation for noticeable effort.  Allow for employee feedback to eliminate conflict or poor working conditions. Engaged employees are passionate about their work and company because they feel directly responsible for company success and failure. Increasing POS subsequently increases job satisfaction and productivity.

Adapted from a lecture by Karl Kuhnert, professor in psychology and program chair of the Industrial and Organizational Psychology Program at the University of Georgia


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